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Job Description
Reporting to the Director, Sale & Marketing, responsibilities and essential job functions include but are not limited to the following:
Responsibilities:
Direct and manage all activity related to the Catering office, ensuring all service standards are followed
Responsible for all catering, from booking to execution and conference services from the time a contract becomes definite to execution
Prepare an annual budget for approval and administer that budget in a fiscally responsible manner
Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business
Conduct site inspections as required
Develop annual business plans for the department in conjunction with the Director of Sales & Marketing
Ensure that function bookings, group resumes and event contract are prepared and distributed accurately and efficiently
Ensure meeting and function rooms are properly maintained at all times liaising with food and beverage outlets regarding reservations and flow of clients
Work closely with the Director of Sales & Marketing to prepare monthly forecasts
Balance operational, administrative and Colleague needs
Follow departmental policies and procedures
Follow all safety policies
Other duties as assigned.
Qualifications
Previous leadership experience within a similar role required in luxury hotels for minimum 3 years.
Computer literate in Microsoft Window applications and relevant computer applications required
University/College degree in a related discipline required
Excellent communication skills, both written and verbal required
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Additional Information
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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